Thank you for shopping with us at WesCreation.xyz. We understand that sometimes circumstances may require you to seek a refund. Please read our refund policy carefully to ensure a smooth process.
The nature of digital media means that once you have downloaded a plugin or theme, there’s no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.
1. Scope of Refund Policy:
- This policy applies specifically to downloadable digital products purchased through our website.
2. Eligibility for Refund:
- Refunds are only available within 5 days from the date of purchase.
- To be eligible for a refund, the product must be unused and in the same condition as when you received it.
- We reserve the right to refuse a refund if we determine that the product has been used or modified in any way.
3. Non-Refundable Products:
- Certain products may not be eligible for refunds due to their nature. These include:
- Downloadable software or digital products after the download has started.
- Products explicitly marked as “non-refundable.
4. Helping Process for Installing:
- To initiate a help, please contact our customer support at Whatsapp with your order number and a detailed explanation of the reason for the refund request.
- Once your request is received and approved, we will help you soon
5. Technical Issues:
- If you encounter technical issues with the downloadable product, we encourage you to reach out to our support team for assistance before seeking a refund.
