Refund Policy

Thank you for shopping with us at WesCreation.xyz. We understand that sometimes circumstances may require you to seek a refund. Please read our refund policy carefully to ensure a smooth process.

The nature of digital media means that once you have downloaded a plugin or theme, there’s no way to ‘return’ it. No refunds will be given except in the case when the digital product is completely unusable.

1. Scope of Refund Policy:

  • This policy applies specifically to downloadable digital products purchased through our website.

2. Eligibility for Refund:

  • Refunds are only available within 5 days from the date of purchase.
  • To be eligible for a refund, the product must be unused and in the same condition as when you received it.
  • We reserve the right to refuse a refund if we determine that the product has been used or modified in any way.

3. Non-Refundable Products:

  • Certain products may not be eligible for refunds due to their nature. These include:
    • Downloadable software or digital products after the download has started.
    • Products explicitly marked as “non-refundable.

4. Helping Process for Installing:

  • To initiate a help, please contact our customer support at Whatsapp with your order number and a detailed explanation of the reason for the refund request.
  • Once your request is received and approved, we will help you soon

5. Technical Issues:

  • If you encounter technical issues with the downloadable product, we encourage you to reach out to our support team for assistance before seeking a refund.
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